Complaints/dispute resolution

Czech Trade Inspectorate, with its registered office at Štěpánská 567/15, 120 00 Prague 2, company number: 000 20 869, internet address: https://adr.coi.cz/cs.

European Consumer Centre Czech Republic, with registered office at Štěpánská 567/15, 120 00 Prague 2, internet

address: https://evropskyspotrebitel.cz, is the contact point according to the European Parliament and

Council Regulation (EU) No 524/2013 of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC)

No. 2006/2004 and Directive 2009/22/EC (Regulation on online dispute resolution for consumer disputes).

In the event of disputes between seller and customer arising from the purchase agreement, the platform for resolution can also

of online disputes can be used at the address https://ec.europa.eu/consumers/odr.

In this context, we are obliged to refer you to our email address shop@pelek.eu .

We always try to resolve any disagreements that arise from our agreement through mutual agreement.